Policies & Procedures

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Policies & Procedures

Rescheduling: Reschedule requests must be made 24 hours prior to appointment to avoid being charged in full.
Gift Certificates: To order a customized spa gift certificate, please fill out a contact form on the contact page of the website. Be sure to include the address to where you would like it to be sent.
Communication: All aspects of your treatment can be modified to your needs and preferences. : amount of light, kind (or absence) of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. Also, feel free to ask questions. I enjoy knowing your thoughts and clarifying any concerns you may have.
Medical Conditions: If you are new to my practice, I will ask you to fill out a medical information sheet. It is important to fill this out completely as some treatments may not be suitable for you. All forms are kept private and confidential according to HIPPA laws and regulations.
Arrival Time: Arrive at least 15 minutes early so you can enjoy an unhurried transition into your massage. Arriving late for your service will limit the time of your service, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next scheduled appointment.
Valuables: In order to avoid all worries and stress, leave all jewelry and valuables at home. Sorella Massage Therapy is not responsible for lost, stolen or damaged items.
Retail: Continue your Spa Experience at home; all Doterra essential oil products are available for purchase.
June 18, 2020 COVID-19 update
Dear Friends,
I hope this finds you and your family in good health. While many things have changed, one thing has remained the same: my commitment to your safety and health. By its very nature, massage and bodywork requires skin-to-skin contact and you should be familiar with the fact that infection control has always been a top priority for my practice. As we navigate life with additional requirements and modify existing measures due to the coronavirus, please help me to support all of my clients by cooperating with some new requirements.
My practice follows Practice Guidelines recommended by the Federation of State Massage Therapy Boards (FSMTB), along with infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
You may see some changes when it is time for your next appointment. I made these changes to help protect my clients and myself. For example:
I will communicate with you beforehand to obtain updates to your health information and ask you specifically about your potential exposure to COVID-19.
When you arrive at the house, I’ll ask that you enter through the basement doors. If you need to use the restroom, you may do so after entering and using hand sanitizer.
I’ll ask you if you have developed any symptoms of illness since we spoke on the phone. If you feel ill on the day of your session, there is no penalty for canceling your appointment. Massage is not advised if you have any symptoms of illness.
Please bring a face mask to use while you are in the house, and during your massage. If you do not have one, one will be provided for you.
I will ask you to sign an informed consent form that states, “I understand that close contact with people increases the risk of infection from COVID-19. By signing this form, I acknowledge that I am aware of the risks involved and give consent to receive massage from this practitioner.”
There is a hand-hygiene station that I will ask you to use when you enter the office. You will also find hand sanitizer in the massage area and other places in the office for you to use as needed.
I look forward to seeing you again and am happy to answer any questions you may have about the steps I take to keep you, and every client, safe in my practice. To make an appointment, please call my office at 207-441-9153. My practice is tentatively scheduled to open on July 1, 2020.
Thank you for being my client. I value your trust and loyalty and look forward to welcoming you back to a safe, therapeutic touch environment.
I know this seems like a lot, but we must all make an effort to comply as best we can.
I hope to see you all soon.
Stay well!
Heidi Potter, LMT