Rescheduling: Reschedule requests must be made 24 hours prior to appointment to avoid being charged in full. Gift Certificates: To order a customized spa gift certificate, please fill out a contact form on the contact page of the website. Be sure to include the address to where you would like it to be sent. Communication: All aspects of your treatment can be modified to your needs and preferences. : amount of light, kind (or absence) of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. Also, feel free to ask questions. I enjoy knowing your thoughts and clarifying any concerns you may have. Medical Conditions: If you are new to my practice, I will ask you to fill out a medical information sheet. It is important to fill this out completely as some treatments may not be suitable for you. All forms are kept private and confidential according to HIPPA laws and regulations. Arrival Time: Arrive at least 15 minutes early so you can enjoy an unhurried transition into your massage. Arriving late for your service will limit the time of your service, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next scheduled appointment. Valuables: In order to avoid all worries and stress, leave all jewelry and valuables at home. Sorella Massage Therapy is not responsible for lost, stolen or damaged items. Retail: Continue your Spa Experience at home; all Doterra essential oil products are available for purchase.